Frequently asked questions

Have questions? We’ve got you covered. Browse our frequently asked questions to learn more about PremPay, how to use it, and how to get the most out of your account.

Is PremPay a Canadian company?
Yes. PremPay operates in Canada and supports financing for eligible products sold by Canadian auto dealers.

Why is the interest rate 9.99%?
We believe in transparency. Some programs advertise 0% but recover costs elsewhere. Our rate is clearly disclosed and fair.

What products can be financed?
Most vehicle protection products sold by dealers, subject to PremPay approval.

Can I pay off my loan early?
Yes. You can request a payoff amount at any time and you will not be charged for any future interest.

What if my dealer says a product is not eligible?
Your dealer can contact PremPay for product review.